Get Free Ebook Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients, Second Edition (Ache Management)
November 02, 2015Get Free Ebook Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients, Second Edition (Ache Management)
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Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients, Second Edition (Ache Management)
Get Free Ebook Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients, Second Edition (Ache Management)
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About the Author
Thom A. Mayer, MD, FACEP, FAAP, is founder and chief executive officer of BestPractices Inc. and an executive vice president with EmCare, a national resource in physician leadership and management and the nation s largest provider of emergency physician services. He also serves as the medical director of the NFL Players Association and of the Studer Group. Robert J. Cates, MD, is a practicing emergency department physician and chairman of the Inova Fairfax Hospital department of emergency medicine in Falls Church, Virginia. Under Dr. Cates s leadership, the emergency department has won numerous awards and grants, most recently the prestigious Robert Wood Johnson Foundation Urgent Matters Grant. Inova Fairfax Hospital s emergency department is one of the ten busiest in the country and yet sustains the highest levels of patient satisfaction. It is widely recognized for providing innovative and cutting-edge solutions to patient flow and service issues.
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Product details
Series: Ache Management
Paperback: 275 pages
Publisher: Health Administration Press; Second edition (May 28, 2014)
Language: English
ISBN-10: 1567936423
ISBN-13: 978-1567936421
Product Dimensions:
7 x 0.8 x 9.8 inches
Shipping Weight: 1 pounds (View shipping rates and policies)
Average Customer Review:
5.0 out of 5 stars
1 customer review
Amazon Best Sellers Rank:
#956,837 in Books (See Top 100 in Books)
I read this book cover to cover on Kindle, and I bought the hard copy to re-read and highlight. This book is absolutely phenomenal, both in its simplicity as well as its applicability. I will be referring to the principles for a long tine to come! Alfredo atorres MD FACP, interim ED director
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